Privacy Policy

Last Updated: March 13, 2026

1. Introduction

Base-Fare ("we," "our," or "us") is a corporate travel management company headquartered at 54 State Street, STE 804, Albany, NY 12207, United States. We are committed to protecting your personal information and your right to privacy in compliance with applicable laws, including the New York SHIELD Act and other applicable federal regulations.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at base-fare.com or engage with our corporate travel management services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact & Identity Information: Name, work email address, phone number, job title, and company name submitted through our contact or demo request forms.
• Traveler Data: Passport details, date of birth, trusted traveler numbers (TSA PreCheck / Global Entry), and frequent flyer numbers required to fulfill travel bookings through GDS and NDC channels.
• Payment & Billing Data: Corporate billing contact information (processed securely through certified payment processors – we do not store raw payment card data).
• Usage & Technical Data: IP addresses, browser type, pages visited, access timestamps, and referring URLs collected automatically through cookies and server logs.

3. How We Use Your Information

• To respond to your demo requests, inquiries, and reservation submissions.
• To fulfill travel bookings via Global Distribution Systems (GDS) including Amadeus and Sabre, and direct airline NDC connections.
• To communicate booking confirmations, itinerary changes, policy alerts, and operational notices.
• To fulfill duty-of-care obligations including traveler location tracking during emergencies or disruptions.
• To comply with TSA Secure Flight passenger data transmission requirements and applicable US federal travel regulations.
• To improve our website and services through aggregated, anonymized usage analytics.

4. Data Sharing & Disclosure

We share personal data only as necessary to deliver our services:

• Travel Suppliers: Airlines, hotels, rail operators, and ground transport providers receive traveler data required to complete bookings.
• GDS Providers: Amadeus, Sabre, or Travelport receive structured booking data in compliance with IATA standards.
• Government Authorities: We comply with TSA, CBP, and other US government agency data requirements when legally mandated.
• Service Providers: Third-party technology vendors (hosting, email delivery) who process data solely on our behalf under binding data processing agreements.

We do not sell, rent, or trade personal information to third parties for marketing or commercial purposes.

5. Your Rights Under New York Law

Under the New York SHIELD Act and related consumer protection regulations, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal information (subject to legal and contractual retention obligations).
• Opt out of non-essential marketing communications at any time by contacting us at the email below.

New York residents may also have rights under the New York Consumer Privacy Act as legislation evolves. We are committed to honoring all applicable consumer rights as they become law.

6. Cookie Policy

We use cookies and similar tracking technologies on our website:

• Essential Cookies: Required for session management and site security.
• Analytical Cookies: Used to understand how visitors interact with our site (e.g., Google Analytics). You may disable these in your browser settings.
• Functional Cookies: Remember your preferences across sessions.

By continuing to use our website, you consent to the use of essential cookies. You may withdraw consent for non-essential cookies at any time via your browser settings.

7. Data Security

We implement industry-standard technical and organizational safeguards to protect your personal information against unauthorized access, loss, or disclosure. In the event of a data breach affecting New York residents, we will notify affected individuals in accordance with the New York SHIELD Act's breach notification requirements.

8. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill legal obligations. Travel booking records are retained for a minimum of 7 years to comply with IRS and DOT audit requirements. You may request early deletion by contacting us in writing.

9. Contact Us

For privacy-related inquiries, data access requests, or to exercise your rights, please contact us:

Base-Fare
54 State Street, STE 804
Albany, NY 12207
reservation@base-fare.com